Caught before crisis
Your systems are monitored around the clock, so plenty of problems get picked up before they become something you need to call about.
ON SITE THE SAME DAY
IT Support Guildford
IT problem? Call Bellcom and you’re straight through to a real person. Most issues are fixed remotely, and if they’re not, our Surrey-based engineers can be on site the same day.
Businesses that trust Bellcom to deliver:
TICKET LOGGED. NUMBER IN A QUEUE
The problem with most IT support companies
Most IT support starts with a ticket. Then a queue. Then explaining the problem to someone who doesn’t know your setup. Meanwhile, the clock keeps ticking and your team is still stuck. Bellcom does IT support differently.
On site support
As a Surrey-based IT support company, if we can't fix it down the phone, we're already grabbing the toolkit. Our engineers can be with you the same day.
Site visits included
No surprise call-out charges and no “we’ll need to quote for that first”. If an on-site visit is part of fixing the problem, it’s already covered by your plan.
People who know your setup
No starting from scratch every time you call. You’ll speak to a team that knows your systems, your users and how your business works.
IT SUPPORT FOR SURREY SMEs
Business IT support that keeps Surrey companies moving
From email problems and slow laptops to network issues, Microsoft 365 and telecoms, Bellcom gives Surrey businesses one place to call when technology gets in the way. Remote support gets most problems sorted fast, with same-day on-site help when it doesn’t.
- Remote support from people who know your setup
- Same-day on-site IT support across Surrey
- Microsoft 365, devices, networks and telecoms covered
- No call-out charges on managed support plans
IT SUPPORT THAT ANSWERS
Less waiting. More fixing.
When your team can’t work, “we’ve logged your ticket” isn’t much help. Call Bellcom and you get a real person, fast, with someone already looking at the problem while other providers are still assigning a ticket number.
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From ringing to a real person
Guildford IT Support
Support where you need it
At Bellcom-Teknicare, we’re a trusted local IT partner providing businesses with IT services in Guildford, Surrey and surrounding areas stay secure, productive and connected.
We provide fully managed IT services in Guildford, so you can focus on growing your business while we take care of the tech.
We have a team of engineers who are always on hand to take your call or to attend your site, as and when required, so we can effectively resolve all your IT issues as quickly as possible.
WE TAKE IT FROM HERE
Switching your IT support to Bellcom
Changing IT support shouldn’t create another IT problem. We get to know your setup, take over from your existing provider and make sure your team knows exactly who to call from day one.
Discovery
We map your users, devices, network, Microsoft 365 setup, telecoms and existing suppliers so we know exactly what we’re taking responsibility for.
MORE THAN IT SUPPORT
Want us to manage the whole setup too?
IT support gets you moving when something goes wrong. Managed IT goes further, with monitoring, maintenance, backups and planning built around stopping problems before they reach your team.
24/7 monitoring
Patching and maintenance
Backups and resilience
Regular reviews and planning
One team accountable for the lot
WHY BELLCOM
IT support without the usual runaround
When you know what good looks like, the differences are hard to ignore. Here's what that looks like in practice.
Fast response
The old way
Send an email, get asked to raise a ticket, wait for someone to pick it up.
The Bellcom way
We'll pick up the phone in less than 16 seconds. If it can't be fixed remotely, we're out to you the same day.
People who know your setup
The old way
Number 107 in a queue, a new technician every time followed by the same questions all over again.
The Bellcom way
A team that already knows your systems, users and history before you start explaining the problem.
One partner, all outcomes
The old way
IT blames telecoms. Telecoms blames the network. You’re left in the middle.
The Bellcom way
IT, connectivity and communications handled by one team, with one number to call.
Local support
The old way
An engineer covering half the country, booked in when there’s finally a slot.
The Bellcom way
A Surrey-based team that can get hands on the problem the same day when you need us.
MANAGED IT SUPPORT PLANS
Simple managed IT support plans
From day-to-day support and Microsoft 365 to monitoring, backups and ongoing maintenance, Bellcom's managed IT support plans cover the essentials your business needs to keep running properly.
Business
MS365 Business Standard included
£75 /user
per month
- Unlimited remote technical support
- 1 hour on-site support per month
- Quarterly reporting
- Monitoring, endpoint protection and patching
- Daily workstation backup
- Microsoft 365 backups (OneDrive & email)
- Domain hosting (1 included)
- Annual hardware audit & health check
- New starter onboarding
- New email/365 account set up
Recommended
Cyber
MS365 Business Premium included
£95 /user
per month
EVERYTHING IN BUSINESS, PLUS
- Unlimited on-site technical support
- Monthly reporting
- Dedicated account manager
- Quarterly meetings and reviews
- Password manager
- Vulnerability scanning and remediation
- User identity security and management
- Email phishing/spam protection
- Mobile device management (MDM)
- Dark web monitoring
- Cyber awareness staff training
Cyber+
MS365 Business Premium included
£115 /user
per month
EVERYTHING IN CYBER, PLUS
- Managed Detection & Response
- Advanced threat hunting
- 24/7 SOC & SOAR
- Security Information & Event Management
- Rapid incident response
- Monthly security & compliance checks
- Cyber Essentials management and audit
- Cyber Essentials certification
Prices excluding VAT
All prices shown exclude VAT.
Minimum commitment
30 days’ notice after your initial contractual period.
Payment
All prices are monthly unless stated otherwise. Payment by DD only.
Result that speak for themselves
IT emergencies to full tech migrations, we’ve handled all of it. Take a look at what we've delivered for businesses across Surrey and beyond.
Evergreen Exterior Services
3 sites
Connected and supported
FAQs
Your IT support questions, answered
From response times and on-site support to what’s actually covered, here’s what Surrey businesses usually want to know before switching.
What does business IT support include?
Think of us as your outsourced IT team. Bellcom supports the day-to-day technology your team relies on, including laptops and desktops, Microsoft 365, email, networks, user accounts, printers, connectivity and telecoms.
Depending on your plan, we also monitor and maintain the systems behind the scenes so fewer problems reach your team in the first place.
Do you provide on-site IT support in Guildford?
Yes. Bellcom is Surrey-based and provides both remote and on-site IT support to businesses across the county.
If something can’t be resolved remotely, we can get an engineer to you the same day when needed.
Where in Surrey do you provide IT support?
Bellcom supports businesses across Surrey, including Sutton, Guildford, Woking, Reigate, Redhill, Leatherhead, Epsom, Camberley and the surrounding areas.
Do you charge extra for on-site IT support?
On-site support is included within our managed support plans, so you’re not hit with a separate call-out fee every time something needs hands-on attention.
Can Bellcom replace our current IT support company?
We handle the transition from your existing provider, including gathering documentation, access details and system information before taking over support.
The aim is for your team to notice better support, not the mechanics of switching providers.
Do you support Microsoft 365?
Yes. We support Microsoft 365, including user accounts, email, permissions, security, backups and day-to-day troubleshooting.
Do you cover telecoms as well as IT support?
Yes. Bellcom manages IT, connectivity and business communications, which means fewer suppliers for your team to coordinate when a problem crosses between systems.
How is Bellcom different from other IT support companies in Guilford?
The biggest difference is access and accountability.
You get a local team that knows your setup, answers the phone quickly, can be on site the same day and can take responsibility for your IT, connectivity and communications together.
Still tied into another IT contract?
That doesn’t mean you have to wait to get things moving. We can review your setup, help you plan the handover and be ready to take over when your current agreement ends. Just check the notice period first.
Take the next step
Ready to simplify your business technology?
If you're done with patchwork fixes and want everything running as it should, get in touch and let's work out what that looks like for your business.